Terms & Conditions


1. Detailed Description of Goods and/or Services

Aaldering Vineyards & Wines Pty Ltd. is a business in the wine and hospitality industry that produces world-class wines and operates a boutique 5-star guesthouse.

2. Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1 working day, and delivery will be confirmed by waybill in the case of wine and/or a booking voucher for lodge bookings.

3. Export Restriction

The wine offering on this website is available to South African clients only.

4. Return and Refunds Policy

The provision of goods and services by Aaldering Vineyards & Wines Pty Ltd is subject to availability. In cases of unavailability, Aaldering Vineyards & Wines will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.

5. Customer Privacy Policy

Aaldering Vineyards & Wines Pty Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislatio.n

6. Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners, or American Express Cards or by bank transfer into the Aaldering Vineyards Wines bank account, the details of which will be provided on request.

7. Card Acquiring and Security

Card transactions will be acquired for Aaldering Vineyards & Wines Pty Ltd. via PayGate (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate from Card Details

Customer details will be stored by Aaldering Vineyards & Wines Pty Ltd. separately from card details entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate, refer to www.paygate.co.za.

9. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is the South African Rand (ZAR).

10. Responsibility

Aaldering Vineyards & Wines Pty Ltd. takes responsibility for all aspects relating to the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

11. Country of Domicile

This website is governed by the laws of South Africa, and Aaldering Vineyards.

Wines Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Devon Valley Road, Devon Valley, Stellenbosch, 7599, South Africa.

12. Variation

Aaldering Vineyards & Wines Pty Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

This website is run by Aaldering Vineyards & Wines Pty Ltd., based in South Africa, trading as Aaldering Vineyards Wines and Luxury Lodges, with registration number 2003/010471/07 and Jacqueline Aaldering. 14. Aaldering Vineyards Wines Pty Ltd Contact Details Physical Address: Devon Valley

Road, Devon Valley, Stellenbosch, 7599, South Africa
Email: estate@aaldering.co.za
Telephone: +27 (0) 21 865 2495

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